Shipping & Delivery Policy

Last Updated: August 11, 2026

At GRAZ CLOTHES, we are committed to making your shopping experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process, ship, track, and handle orders placed within Lebanon.

1. Shipping Within Lebanon

We currently offer delivery across Lebanon.

All orders are carefully prepared and packed before being handed over to our delivery partner. Orders are normally processed within 1–2 business days after the order is confirmed.

Estimated Delivery Time

• Beirut and surrounding areas: 2–3 business days

• Other areas across Lebanon: 3–5 business days

Please note that delivery times are estimates and may occasionally be affected by weather conditions, public holidays, unforeseen circumstances, or delays with the delivery service.

2. Shipping Fees

Shipping fees, if applicable, will be clearly displayed during checkout before you complete your order.

Any promotional free-shipping offers are subject to the terms and conditions specified at the time of the promotion.

3. Order Tracking

Once your order has been dispatched, you may receive a confirmation message containing your order and/or tracking information, depending on the delivery service used.

If tracking information is provided, you can use it to follow the status of your shipment.

If you have not received your order within the estimated delivery period, please contact us at [your email address / WhatsApp number] and provide your order number so we can assist you.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout.

GRAZ CLOTHES is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the information before the order is dispatched.

5. Failed or Missed Deliveries

If the delivery cannot be completed because the customer is unavailable, unreachable, or provides incorrect delivery information, the delivery company may attempt to contact the customer or arrange another delivery attempt.

Additional delivery charges may apply if a new delivery attempt is required due to circumstances caused by the customer.

6. Returns & Exchanges

We want you to be happy with your purchase. If you receive an item that does not meet your expectations, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unworn and unused.

• The item must be in its original condition.

• Original tags and packaging must be intact.

• The item must not show any signs of damage, washing, perfume, makeup, or alteration.

Certain items may not be eligible for return or exchange for hygiene or other applicable reasons. Such exclusions will be communicated where applicable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and provide your order number along with clear photos of the item.

We will review the issue and, where applicable, arrange a replacement or another appropriate solution.

7. Return Shipping

Unless the item received is defective, damaged, or incorrect, the customer may be responsible for the return delivery cost.

For approved returns or exchanges resulting from an error on our part, GRAZ CLOTHES will coordinate the appropriate solution with the customer.

8. Order Cancellations

Orders may be cancelled before they are dispatched.

If you wish to cancel your order, please contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our Return & Exchange Policy.

9. Refunds

If a refund is approved, we will process it after the returned item has been received and inspected.

The refund method and processing time may depend on the original payment method used for the order.

Shipping fees are generally non-refundable unless the return is due to an error, defect, or incorrect item sent by GRAZ CLOTHES.

10. Contact Us

If you have any questions regarding shipping, tracking, returns, exchanges, or cancellations, please contact us:

GRAZ CLOTHES
📱 WhatsApp: [+961 3 618 027]
📍 Lebanon

We are always happy to assist you and make your shopping experience with GRAZ CLOTHES as smooth as possible.